Refund policy

A return should be simple. Here's exactly how ours works — in plain terms, so you know where you stand before you buy.

Your return window
You have 30 days from the day your order is delivered to request a return.

If you've changed your mind
If an item isn't for you, you can return it within the window, as long as it's unused, unopened, in its original packaging, and with any tags still attached. Return shipping for a change-of-mind return is yours to cover — we'll deduct the actual cost of the return label from your refund, so there's nothing to arrange or pay upfront. Once we've received and confirmed the return, we'll refund the price of the item to your original payment method. Original shipping charges aren't refundable.

If something arrived damaged or wrong
Please check your order as soon as it arrives. If an item is defective, was damaged in transit, or isn't what you ordered, email us at contact@embelora.com with a photo of the problem. We'll evaluate it and make it right — and in most cases you won't need to send anything back.

Beauty, fragrance & personal care
For hygiene reasons, beauty, fragrance, and personal-care items are final sale and can't be returned — unless the item arrives defective, in which case the section above applies.

Sale & discounted items
Items purchased on sale or with a discount are final sale and can't be returned, unless they arrive defective.

Exchanges
We don't run a separate exchange process. The quickest way to get the item you want is to return the one you have and place a new order for the one you'd prefer.

Restocking fees
We don't charge them.

How to start a return
Email us at contact@embelora.com. We'll authorize your return and send instructions on where and how to send it. Please wait for that authorization before sending anything back — items returned without it can't be accepted, since they may not reach the right destination.

European Union — 14-day cooling-off period
If your order is shipped to an address in the European Union, you may cancel or return it within 14 days of delivery, for any reason and without justification. The item must be returned unused, unopened, and in its original packaging.

Your refund
Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days — your bank or card provider may take a little longer to post it. If 15 business days have passed since approval and you still haven't seen your refund, email us at contact@embelora.com.

Questions about a specific item? Reach us any time at contact@embelora.com.